Terms & Conditions

Last updated: 5 October 2026

1. Acceptance of Terms

By using Promohit you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

2. Description of Service

Promohit is a platform that automates the creation and launch of Meta (Facebook/Instagram) advertising campaigns for music artists. We process your audio, generate video creatives, write ad copy using AI, and launch campaigns via the Meta Marketing API on your behalf.

3. Eligibility

You must be at least 18 years old to use Promohit. To run campaigns from your own Meta ad account you need a valid one; concierge campaigns (section 6) run on ours instead. You are responsible for ensuring your use complies with Meta's advertising policies and all applicable laws.

4. Your Content

You retain ownership of all audio, images, and other content you upload. By uploading content you grant Promohit a limited licence to process and use that content solely to deliver the service (generating video creatives and launching your ad campaigns). You confirm that you own or have the rights to any content you upload.

5. Meta Advertising From Your Own Account

When you connect your own Meta ad account, Promohit creates ad campaigns on it using credentials you provide. You are solely responsible for:

  • All ad spend charged to your Meta ad account.
  • Ensuring your campaigns comply with Meta's advertising policies.
  • The accuracy of any claims made in your ads.
  • Obtaining any necessary rights or licences for content used in ads.

Promohit is not responsible for campaign performance, ad rejections, or charges applied by Meta.

6. Concierge Campaigns

With a concierge campaign you pay us up front and we make your video ads and run them on our own Meta ad account, for the ad budget and length of time you choose at checkout. The price is shown in two parts: the ad budget, which is spent on Facebook and Instagram ads, and our fee, for making, launching and running the campaign. All prices are in Australian dollars.

No guarantee of results

Advertising results can't be guaranteed. Any figures we show — including estimated listeners, streams, clicks or views — are estimates only. How a campaign performs depends on things outside our control, including your track, your genre, who else is advertising to the same audience, and how Meta and Spotify deliver and recommend content. We do not promise any particular number of listeners, streams, saves, followers, playlist placements or algorithmic recommendations, or any change in your Spotify statistics.

Ad budget that has been spent

Your ad budget is spent with Meta as your ads are shown. Once it has been spent it can't be recovered, so we can't refund ad budget that has been spent because a campaign didn't perform as well as you hoped. Paying for a concierge campaign is paying for the ads to run, not for a particular result.

When we will refund you

  • If we can't launch your campaign — for example, because Meta rejects the ads and we can't fix them, or because of a problem on our side — we'll refund you in full.
  • If your campaign is stopped before its budget has been spent, we'll refund the unspent part of the ad budget.
  • Our fee covers work that has already been done once your campaign is live, so it isn't refundable after that point.

Meta's review and your content

Every ad has to pass Meta's review and follow Meta's advertising policies. We may decline or adjust content that we believe breaks those policies. You confirm that you own, or have permission to use, the music and artwork you give us, and that you're happy for it to appear in ads under our name.

Your rights under Australian law

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can't lawfully be excluded. If you think something has gone wrong with your campaign, email us at hobey.bennett@promohit.marketing and we'll look into it.

6a. Video Packs

A video pack is a set of videos we make from a song and audio file you give us. You can preview them free for 14 days, after which unbought previews are deleted (you can make them again for free); paying unlocks the full-quality files to download and post wherever you like. They're a digital product made for you, so once a pack is paid for and its files are available we don't offer refunds for a change of mind. If the videos don't download or don't match what you previewed, email us and we'll fix it or refund you. As with everything here, you confirm you own or have permission to use the music and artwork, and nothing in these Terms limits your rights under the Australian Consumer Law.

7. AI-Generated Content

Ad copy is generated by Claude AI (Anthropic). You should review all generated copy before launching a campaign. Promohit makes no guarantees about the accuracy, suitability, or performance of AI-generated content.

8. Acceptable Use

You agree not to use Promohit to:

  • Upload content you do not own or have rights to.
  • Create ads that violate Meta's Community Standards or advertising policies.
  • Engage in any fraudulent, deceptive, or illegal activity.
  • Attempt to reverse-engineer, scrape, or disrupt the platform.

9. Limitation of Liability

Promohit is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including ad spend, lost revenue, or campaign underperformance.

This section doesn't limit any right you have under the Australian Consumer Law that can't be excluded (see section 6).

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may stop using Promohit at any time. On termination, we will delete your data in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of Promohit after changes are posted constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, email hobey.bennett@promohit.marketing.